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您好，感谢您抽出宝贵时间了解我们的服务。
当客户想要花掉他们辛苦赚来的钱时，没有什么比体验糟糕的更糟糕的了。
在这种情况下，如果员工或售货员没有得到通知、培训或完全不专业，就很难赢回这个客户。
商业竞争是健康的，但只有以优惠的价格提供优质和优质的服务！
明智而丰富的员工培训策略可以提供帮助！
激励团队 - 激动人心的客户
This is one of my favorite parts in our service portfolio. Growing up in the 60s & 70s, customer service was much different compared to today. Back then when you went to tank your car, you didn't have to leave the car, there was a man dressed in uniform, who did it all, gassed your car, cleaned your windshield, checked your oil, and the best part, you gave him the cash and he did the transaction. Very seldom you will experience an excellent service at the petrol station or anywhere for that matter nowadays.
I want to change this by offering you over 40 years of my expertise, in various sectors (medicine, gastronomy, finance, fitness, retail shops, automobile etc.).
I want to be a part of positive change in our economy.
I can help your team with the skills in cold calling, email communication, social group interactions live and online. Team motivation, team physical fitness, closing deals with individual clients, companies and more!
Below you will find areas where we can get your team fit.
We look forward to working with you.
选择 your 培训策略
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Click on one of the photos to choose your Training Strategy.
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美食卓越
Customer interaction Training
Solving your customers problem, understanding their desires.
Learn how to increase your sales through pleasant interactions with your customers in retail. Team members learn how to, prepare before the shop opens, effectively greet customers as soon as they enter the store, listening, correct reaction, making successful sales.
Your potential customer expects your team to:
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Be personally accountable for desired results
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Understand their unique needs
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Be a customer advocate
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Design or recommend the right solution for them
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Be easily accessible if problems occur
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Be creative when responding to changing need
If you are ready for change and getting your team in sync with your company identify and your products then hit the button start today.
Customer interaction
Team member motivation and fitness
We all know that healthy team members are more cost efficient as an unhealthy member. There are less absenteeisms and better work performance.
Our sessions are an easy simple approach, which result in highly motivated team members, who work together for the common goal.
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With only 2 days a week, your team members will be less stressed and ready to take on the day with a smile!
Inquire here!
TeamFitMotivation
Gastro Excellence
美食卓越
员工培训策略变得简单。
什么类型的服务
如果您的客人在谈论...
无论餐厅的规模或风格如何，服务人员都代表着每家餐厅的形象。在您的客户访问期间，您的服务人员有最多的面对面时间，积极的互动可以发挥作用，以确保这些相同的顾客回来并进一步推荐您。
Make sure you...
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Update your restaurant employee handbook.
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Create a training plan.
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Modernize your training program.
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Offer role-specific training.
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Run a test shift simulation.
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Gather training feedback.
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React to guest feedback.
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Keep your team fit.
明智而丰富的餐厅培训策略
将帮助您的员工适应
美食卓越！
我们涵盖的一些培训主题：
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售前服务（卫生/美容、制服、菜单、安全、维护意识......）
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服务区准备
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服务模拟
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问候和就座
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菜单介绍（食物、饮料、甜点）
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提交账单
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清理桌子、堆放和分类盘子
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关闭访客体验
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我的餐厅就是我的家
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追加销售
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仅举几个。所以请联系我们并告诉我们您的故事。我们很乐意讨论您的需求，看看我们是否可以为您提供帮助。
只需单击按钮。
款待策略
What does the future of hospitality look like?
Here a clip from HB Roundtable.
酒店业有四个部分：
食品和饮料、旅游/旅游、住宿和娱乐。
款待是招待或接待客人的艺术。
代客、清洁人员、入住登记员、服务员、礼宾和经理在准备接待客人时都有不同的任务。
You won't get any monkey business with us! But we promise to keep our sessions entertaining!
整个员工队伍反映了您酒店的酒店文化，这就是为什么每个人都需要接受培训、特定价值观和标准的原因。
明智而丰富的款待培训服务可以帮助您在为客人提供超出预期的优质服务方面保持竞争力。
与您的客人的初次联系，无论是通过电话、在线还是当面，都必须内容丰富、准确、快速、有趣、真实，最重要的是友好！
当您的客人最终决定选择您而不是竞争对手并留在您的酒店时，请开始清洁您的红地毯。
记住，全部客人是贵宾，有些人只是为额外服务支付更多费用！
您的客人现在要回家了，他们期待着一个友好、干净和舒适的住宿。您已确保所有便利设施、要求和愿望都已订购并随时待命。
愉悦他们的感官：视觉、听觉、嗅觉、味觉和触觉，唤起强烈的情感和记忆。
您的客人可能是您最强大的营销工具之一，也可能是您最大的诋毁者。
社交媒体渠道中的客人评论，或直接在您的网站上，或以纸质形式的评论应该非常认真。他们必须被阅读和回应——大多数酒店在这方面都很懒惰。
如果您的客人和您的员工对您而言不仅仅是收入来源，而且您想为一个公平和可持续的运营工作场所做出贡献，那么 Wise & Rich Hospitality Strategies 将很高兴收到您的询问并聆听您的故事。我们也希望您有一本员工手册。
只需单击按钮并与我们交谈！
Hospitality
Sales
销售策略
This area is for the more intense sales activities, such as Retirement Investments, Real Estate, Automobiles, and other premium products.
An effective Sales Strategy has good organizational, presentation, listening, rapport building, emotional intelligence and negotiation skills just to name a few.
You need to know who you are going to sell to, what your sales and marketing message is, what you are selling, how you are going to sell them and how you are going to close negotiations.
We help you set a clear market strategy:
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Grow existing accounts
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Revenue with existing products
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Revenue from new products
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Up and cross selling
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Acquisition plan
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Customer mix
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Product mix
衡量销售业绩
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检查您的销售预测准确性
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销售成本分析
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花费在客户身上的时间和金钱
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导致转化率
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销售成本回报
了解您的市场 - 了解您的客户！
关于客户你需要知道的九件事
1. 他们是谁
您的客户的性别、年龄、婚姻状况和职业是什么。如果您是 B2B，那么业务的规模和类型是什么。
2. 他们做什么
找出您的客户想要实现的目标。
3. 他们为什么购买
当您知道客户购买产品或服务的原因时，您可以轻松地将他们的需求与您的企业可以提供的利益相匹配。
4. 当他们购买
时机至关重要，在正确的时间接近您的客户以获得更大的成功机会。
5. 他们如何购买
有些人喜欢网上购物，有些人喜欢面对面的会议。
6. 他们的预算是多少
当您将您的产品与您知道您的客户能够负担得起的产品相匹配时，您与客户取得成功的机会就会更高。
7. 他们对你的期望
例如，如果您的客户期望及时的服务并且您满足他们的期望，那么您就有很大的回头客机会。
8. 他们对你的看法
如果您的客户喜欢与您打交道，他们会传播消息，并且很可能会再次购买。
9. 他们对你的竞争对手的看法
当您了解客户如何看待您的竞争对手时，您保持领先于竞争对手的机会就会高得多。
这明智而丰富的销售策略 将帮助您和您的员工推销您的想法、概念和产品。对我们来说重要的是他们提供合乎道德的解决方案，对环境是安全的。
Employees are people too!
Remember employees are people too, and it is important that they have a healthy balance of physical and mental power. They may be easy to exchange for you, but it could also be mutual. Find common ground with your team. Treat them with respect, give them the feeling of being valued and this will better your chances for success in your business.
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